Privacy Policy

Last Updated: 24th August 2025

SL Trip Guide (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit www.SriLankaTripGuide.com, make an inquiry, or book our services.

By using our website, contacting us, or booking a service, you consent to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following types of information:

• Personal Information: Your name, email address, phone number, and any other details you provide when contacting us, making an inquiry, or booking a service.
• Travel Information: Dates, destinations, preferences, and special requests for tour arrangements.
• Payment Information: Transaction details for bookings (processed via secure third-party payment providers; we do not store full card details).
• Website Usage Data: IP address, browser type, device information, pages visited, and other analytical data through cookies and similar technologies.

2. How We Use Your Information
We use the information we collect to:

• Respond to your inquiries and provide requested services
• Process and confirm bookings
• Improve our website, services, and customer experience
• Send booking confirmations, updates, and relevant travel information
• Communicate promotional offers or updates (only if you have opted in)
• Fulfill legal obligations or resolve disputes

3. Sharing of Information
We may share your information with:

• Trusted third-party service providers (such as drivers, guides, and accommodation partners) strictly for delivering booked services
• Payment processors for secure transactions
• Government authorities if required by law or regulation

We do not sell, rent, or trade your personal information to third parties.

4. Data Retention & Security

• We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
• We implement reasonable security measures to protect against unauthorized access, alteration, or disclosure of your personal data.

5. Cookies & Tracking Technologies

• Our website uses cookies to enhance your browsing experience, analyze site traffic, and tailor services to your preferences.
• You may disable cookies through your browser settings, though this may affect certain site features.

6. Your Rights
Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information
• Withdraw consent for processing
• Object to certain uses of your data

Requests can be sent to hello@srilankatripguide.com and we will respond within a reasonable time frame.

7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice. The latest version will always be posted on our website.

9. Contact Us
For questions or concerns regarding this Privacy Policy, you may contact us at:
Email: hello@srilankatripguide.com
Phone: +94 76 260 9321

By continuing to use our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Also see: Terms & Conditions